SEMS Cleaning Co.
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Website/App Terms of Use

Effective Date: July 25, 2026

These Website/App Terms of Use (“Terms”) apply to your use of semscleaning.com, SEMS customer-facing website pages, quote request forms, booking forms, payment links, customer-facing app or PWA pages, website content, and customer communications through the website or app.

SEMS Cleaning Co. is a trade name/DBA operated by SEMS Commerce LLC. In these Terms, SEMS Cleaning Co. and SEMS Commerce LLC are referred to collectively as “SEMS,” “we,” “us,” or “our.”

By using the SEMS website, app, forms, booking flow, payment links, or customer-facing services, you agree to these Terms.

1. Contact Information

SEMS Cleaning Co. Operated by SEMS Commerce LLC
Website: semscleaning.com
Phone: Call us
Email: [email protected]

2. Scope of These Terms

These Terms apply to customer-facing use of SEMS, including:

These Terms do not fully govern cleaner, contractor, applicant, worker, admin, or internal SEMS portal use. SEMS may provide separate cleaner, contractor, admin, or internal-use agreements, policies, or notices.

3. Relationship to Other SEMS Documents

Use of the SEMS website or app is governed by these Terms.

Actual cleaning services are also governed by the applicable Customer Service Agreement, Privacy Policy, accepted quote, booking, invoice, checklist, work order, payment terms, and any written addendum or service-specific agreement.

If there is a conflict between these Terms and a job-specific accepted quote, booking, invoice, checklist, or work order, the job-specific document controls only for that job-specific detail.

4. Age and Legal Capacity

You must be at least 18 years old and legally able to enter into agreements to request a quote, book service, approve payment, or use SEMS customer-facing services.

By using SEMS, you represent that you meet these requirements.

5. Customer Records and Future Accounts

Customers do not currently create their own public login accounts through the SEMS website or app.

However, SEMS may create and maintain backend customer records or customer profiles for quotes, bookings, properties, payment records, saved payment methods, service history, invoices, communications, and customer support.

If SEMS later offers customer login accounts or portals, customers will be responsible for keeping login credentials secure and for all activity under their account.

6. Acceptable Use

You agree not to misuse the SEMS website, app, forms, booking flow, payment links, or customer-facing services.

You may not:

SEMS may investigate misuse and may block, suspend, refuse, or limit access as described in these Terms.

7. Website/App Content and SEMS Ownership

SEMS owns or controls its website/app content and related materials, including:

You may use the SEMS website or app only for requesting, booking, paying for, communicating about, or managing SEMS services.

You may not copy, resell, reverse engineer, reproduce, distribute, or commercially exploit SEMS website/app content, systems, forms, workflows, checklists, branding, or internal materials without written permission.

8. Customer-Submitted Content

You may submit information, messages, notes, photos, documents, screenshots, reviews, feedback, or other content through SEMS forms, communications, or customer-facing services.

Examples include:

You keep ownership of content you submit, but you give SEMS permission to use, store, process, share, and display it as needed to:

SEMS will not use private customer property photos for marketing without separate permission.

9. Quote, Booking, and Form Accuracy

You are responsible for submitting accurate, complete, and current information when using SEMS website/app features.

This includes:

If submitted information is inaccurate, incomplete, misleading, or materially different from the actual property condition or service need, SEMS may re-quote, cancel, reschedule, refuse service, charge extra, or apply applicable fees under the Customer Service Agreement.

10. Payments and Payment Links

SEMS may use payment links, invoices, saved payment methods, and third-party payment processors such as Stripe.

By using a payment link or submitting payment information, you agree to the applicable payment terms, Customer Service Agreement, quote, invoice, and any third-party payment processor terms.

SEMS does not store full card numbers.

SEMS may correct payment errors, cancel duplicate payment requests, retry failed authorized payments, update invoices, or require a different payment method as allowed by the applicable Customer Service Agreement and payment terms.

11. Third-Party Services

Parts of the SEMS website, app, forms, booking flow, payments, maps, email, hosting, security, storage, or communications may rely on third-party services.

These may include:

SEMS is not responsible for every outage, delay, payment issue, map error, email delay, hosting issue, database issue, security-provider issue, or third-party platform problem.

SEMS will make reasonable efforts to handle customer service issues, but third-party services may have their own terms, privacy policies, security practices, outages, limitations, and support processes.

12. External Links

The SEMS website or app may link to third-party websites or services, including payment pages, map services, email links, hosting pages, service-provider pages, or future integrations.

SEMS is not responsible for third-party content, policies, outages, security practices, errors, or business practices.

Use of third-party websites or services is at your own risk and may be governed by their own terms and privacy policies.

13. Website/App Availability

SEMS does not guarantee that the website, app, forms, booking flow, payment links, maps, email, or customer-facing services will always be available, uninterrupted, secure, or error-free.

Availability may be affected by:

SEMS may modify, suspend, or discontinue any website/app feature at any time.

14. Errors, Corrections, and Incorrect Information

Website/app content is provided for general information and booking support.

SEMS may update services, pricing, descriptions, features, forms, availability, service areas, add-ons, and website/app content at any time.

If the website/app shows incorrect information, fails to submit a form, creates a duplicate request, displays a payment issue, or otherwise appears wrong, you should contact SEMS before relying on it.

SEMS may correct errors, cancel duplicate bookings, update inaccurate quotes, refuse obviously incorrect pricing, correct payment issues, or revise service details before accepting or performing a job.

Final service details are governed by the accepted quote, booking, work order, invoice, checklist, Customer Service Agreement, Privacy Policy, and any written addendum.

15. Suspending, Blocking, or Refusing Access

SEMS may block, suspend, refuse, or limit access to the website, app, booking flow, quote forms, payment links, or customer-facing services at any time for misuse or suspected misuse.

Reasons may include:

16. Customer Responsibility

You agree to be responsible for claims, losses, costs, damages, or expenses caused by your:

SEMS may seek recovery for losses, costs, damages, attorney’s fees, court costs, collection costs, or other expenses where allowed by law.

17. No Professional Advice

Website/app content is provided for cleaning-service information, booking support, and general business communication.

Nothing on the SEMS website or app is legal, tax, insurance, safety, medical, real estate, property-management, or professional advice.

Customers are responsible for their own property, insurance, tax, legal, guest, tenant, host, business, and compliance decisions.

18. Disclaimer of Warranties

The SEMS website, app, forms, payment links, maps, content, and customer-facing digital services are provided on an “as is” and “as available” basis.

To the fullest extent allowed by law, SEMS disclaims warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, security, or error-free operation.

Some disclaimers may not apply where prohibited by law.

19. Limitation of Liability

To the fullest extent allowed by law, SEMS is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to use of the website/app.

This includes damages related to:

For direct claims related only to website/app use, SEMS’s liability is limited to the amount paid to SEMS for the affected service, or $100 if no service was purchased.

Some limits may not apply where prohibited by law.

20. Privacy

Use of SEMS is also governed by the SEMS Privacy Policy.

The Privacy Policy explains how SEMS collects, uses, stores, shares, and protects customer, property, booking, payment, communication, photo, and service-related information.

SEMS uses Google Ads conversion measurement subject to regional consent restrictions. Advertising storage, analytics storage, advertising user data, and ad personalization remain denied for visitors in the European Economic Area, the United Kingdom, and Switzerland; ad personalization remains denied for every visitor. The conversion event reports that a quote request was successfully submitted, and SEMS does not deliberately add the request’s name, contact information, property address, form answers, or booking details to that event. Previously saved browser opt-outs remain honored.

21. Text Messaging Terms

SEMS Cleaning Co. may send service-related SMS/text messages to customers about quotes, bookings, scheduling, access issues, cleaner arrival/completion, invoices, payment issues, service updates, and support. SEMS may also send job-related SMS/text messages to cleaners and contractors about job offers, assignments, schedule changes, cancellations, reminders, access issues, and account notices.

Text messages are optional and are not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. Customers consent to service-related texts through the SMS opt-in on the quote form; cleaners and contractors opt in through their profile settings in the SEMS staff app. You may also manage or stop messages by contacting SEMS at [email protected] or (346) 240-8964. No mobile information is shared with third parties or affiliates for marketing or promotional purposes; see the Privacy Policy for details.

22. Changes to These Terms

SEMS may update these Terms from time to time.

The version posted when you use the website/app applies to that use.

Continued use of SEMS website, app, forms, payment links, or customer-facing services after an update means you accept the updated Terms.

23. Governing Law and Venue

These Terms are governed by Texas law.

Any dispute will be handled in the state or federal courts serving the county where SEMS’s business address is located, unless the parties agree otherwise or the law requires a different venue.

24. Severability

If any part of these Terms is found invalid or unenforceable, the remaining parts will remain in effect to the fullest extent allowed by law.

25. Entire Terms

These Terms, together with the Privacy Policy, Customer Service Agreement, accepted quote, booking, invoice, checklist, work order, payment terms, and any written addendum, form the applicable terms between you and SEMS for use of the customer-facing website/app and related services.

26. Questions

Questions about these Terms may be sent to:

[email protected]

Customer Service Agreement Privacy Policy Website/App Terms of Use