SEMS Cleaning Co.
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Privacy Policy

Effective Date: August 22, 2026

This Privacy Policy explains how SEMS Cleaning Co., a trade name/DBA operated by SEMS Commerce LLC (“SEMS,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects information related to customers, prospective customers, properties, bookings, payments, and service requests.

This Privacy Policy applies to customer-facing use of SEMS, including our website, booking forms, quote requests, payment links, communications, and cleaning-related services.

This Privacy Policy does not fully cover cleaner, contractor, applicant, or worker privacy practices. SEMS may provide a separate cleaner or contractor privacy notice.

1. Contact Information

SEMS Cleaning Co. Operated by SEMS Commerce LLC
Website: semscleaning.com
Phone: Call us
Email: [email protected]

2. Information We Collect

SEMS may collect information directly from you, automatically through our website or app, from service providers, from payment processors, from booking/calendar tools, or from communications related to your service.

A. Contact Information

We may collect:

Incomplete quote lead capture. When you enter your name, email address or phone number, and property address and then select Continue to cleaning details, SEMS saves those contact details and the request source so we can follow up by phone or email if you do not finish the form. This creates an incomplete quote lead only. It is not a booking, legal-document acceptance, payment authorization, or SMS opt-in.

B. Property and Service Information

We may collect information needed to quote, schedule, perform, document, and support cleaning services, including:

C. Access and Security Details

To complete services, SEMS may collect and store customer-provided access and property-entry information, including:

Customers should provide only the access information necessary for SEMS to complete the service.

D. Booking, Calendar, and Turnover Information

If you provide booking or calendar information, SEMS may process:

Customers should avoid sending unnecessary guest names, guest contact information, private guest messages, or sensitive guest information unless needed for the cleaning service.

E. Payment Information

SEMS uses third-party payment processors, such as Stripe, to process payments, payment links, invoices, saved payment methods, deposits, balances, approved add-ons, cancellation fees, no-access fees, and recurring charges.

SEMS does not store full card numbers.

SEMS may store or receive limited payment-related information, including:

If you save a payment method for future use, that payment method is stored and processed through Stripe or another payment provider, not directly by SEMS as a full card number.

F. Job Photos, Damage Photos, and Metadata

SEMS and assigned cleaners may take and upload photos or other documentation before, during, and after service.

These may include:

SEMS may intentionally retain original job, damage, access, before/after, and completion photos with metadata when available.

Photo metadata may include:

These records help SEMS document service completion, property condition, quality control, access issues, damage reports, disputes, customer support, and business records.

Customer-uploaded photos (quote photos). To prepare an accurate quote, SEMS may invite you by email or text to upload photos of your property (for example, the kitchen, bathrooms, bedrooms, and any problem areas) through a private, personalized upload link. Uploading photos is optional. If you upload photos:

Please avoid uploading photos that show people, and avoid photographing sensitive documents, valuables, or security details.

Service-visit confirmation. When an assigned cleaner taps Arrived and when the cleaner completes a job, the SEMS app may record the cleaner's GPS location at that moment to confirm the visit. Because this occurs at your property, these records correspond to your service address. Visit-confirmation locations are used for service verification, scheduling, safety, quality control, dispute resolution, and business records. They are not sold and are not used for advertising.

G. Communications

SEMS may collect records of communications with customers, including:

SEMS sends and receives calls and text messages from the SEMS business number. SEMS uses a telephone/SMS service provider (currently Twilio) to help deliver text messages; that provider processes phone numbers and message content as needed to deliver service-related communications.

H. Reviews, Feedback, and Testimonials

If you submit a review, testimonial, rating, survey response, or written feedback, SEMS may collect and use that information for service improvement, quality control, and marketing.

SEMS will not disclose private property access details, sensitive personal information, or private job photos without separate permission.

I. Website, App, Device, and Usage Information

When you use the SEMS website, app, booking forms, or payment flows, we or our service providers may collect:

J. Cookies, Local Storage, and Similar Technologies

SEMS may use cookies, local storage, session storage, device identifiers, or similar technologies for:

Google Ads conversion measurement. Where permitted, Google may set or read advertising-measurement cookies and process related browser, device, referral, and advertising identifiers so SEMS can learn whether a Google ad led to a successfully submitted quote request. For visitors in the European Economic Area, the United Kingdom, and Switzerland, SEMS uses Google Consent Mode to keep advertising storage, analytics storage, advertising user data, and ad personalization denied. SEMS keeps ad personalization denied for every visitor.

SEMS sends the conversion event only after the SEMS booking service confirms that the request was accepted. SEMS does not include your name, email address, phone number, property address, booking details, form answers, or other quote-request content in that event. Enhanced conversions are not enabled. Previously saved browser opt-outs remain honored. Information already processed by Google remains subject to Google’s own retention and privacy practices.

K. Customer Accounts

SEMS does not currently require customers to create accounts or log into a customer portal.

Customers may submit booking or quote forms, communicate with SEMS, and pay through payment links or similar payment flows.

If SEMS later offers customer accounts or portals, we may collect account-related information such as login information, saved properties, booking history, quote history, invoice history, and account preferences.

3. How We Use Information

SEMS may use collected information to:

4. Service-Related Communications and Marketing

SEMS may contact customers by text, phone, email, app notification, or other contact method for service-related reasons.

Service-related communications may include:

SEMS may send marketing or promotional messages only where permitted by law or with consent where required. Customers may opt out of marketing messages.

Opting out of marketing messages does not stop service-related messages needed to provide, bill, support, or document SEMS services.

Text Messaging (SMS) Program

SEMS sends SMS text messages for the service-related purposes described above. Applicants and cleaners may also receive optional application, interview, onboarding, job, equipment, and account messages, including job offers, assignments, schedule changes, cancellations, and response reminders. Customers opt in through the separate SMS choice on the public quote-request form. Applicants and cleaners opt in through the separate SMS choice on the public application or later through the SEMS staff app or profile settings. Texts are off by default, and SMS consent is not a condition of requesting service, applying, or working with SEMS.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for vendors and aggregators that assist in delivering text messages (for example, our SMS service provider).

5. How We Share Information

SEMS may share information only as needed to operate, provide, protect, improve, or support the business and services.

A. Assigned Cleaners and Service Providers

SEMS may share necessary property and service details with assigned cleaners, contractors, teams, subcontractors, or service providers so they can complete the job.

This may include:

Cleaners and assigned service providers should not receive unnecessary billing information, full payment details, or admin-only pricing notes.

B. Payment Providers

SEMS may share payment-related information with Stripe or another payment processor to process payments, store authorized payment methods, send invoices, issue receipts, process refunds, prevent fraud, and manage billing records.

C. Technology and Hosting Providers

SEMS may use service providers to host, secure, operate, store, and support the website, app, database, files, photos, communications, and business systems.

Current or planned service providers may include:

SEMS does not currently list Google Fonts as a third-party service because SEMS fonts are self-hosted.

D. Address, Map, and Location Tools

To locate a service address, SEMS may send the address to both the U.S. Census Bureau Geocoding Services and Nominatim/OpenStreetMap. SEMS compares the results for operational review and ordinarily uses the Census result when both services return a usable location. Those providers process the address under their own terms and privacy practices.

SEMS also provides Google Maps map or route links. If a user opens one of those links, Google may process the address, map, location, device, or usage information under Google’s own terms and privacy practices.

SEMS may use map/location functionality for:

E. Legal, Safety, Payment, and Compliance Purposes

SEMS may disclose information when needed for:

F. Business Transfers

If SEMS is involved in a sale, merger, financing, reorganization, asset transfer, acquisition, or similar business transaction, customer information and job records may be transferred as part of that transaction, subject to this Privacy Policy or a substantially similar policy.

6. No Sale of Personal Information

SEMS does not sell customer personal information.

SEMS does not sell sensitive personal information, including:

SEMS may share information with service providers, assigned cleaners, contractors, payment processors, hosting providers, security providers, map providers, and communication providers as needed to operate SEMS and provide services.

7. AI Tools and Automation

SEMS may use internal tools, automation, and service providers to operate the business, organize work, support customers, improve admin workflows, analyze support issues, review app bugs, or draft internal business communications.

Assisted translation. SEMS currently uses Anthropic to translate certain free-text applicant, profile, property, and job fields between English and Spanish. Customer information sent for this purpose may include the source text of property notes, job instructions, or similar free-text fields together with a fixed explanation of the field. SEMS does not intentionally send the record key or unrelated adjacent fields. Recognized codes, numbers, and placeholders are protected where practical, but a translation may be imperfect. SEMS keeps the original text as the authority and may keep the translation, language, review status, and related operational evidence. Anthropic’s own terms and policies govern its processing.

SEMS does not intentionally use customer property access codes, payment information, or private job photos for AI training or public AI model training.

SEMS does not sell customer data for AI training.

8. Data Retention

Incomplete quote-lead contact information uses a shorter retention period. The current setting schedules the contact row for deletion 90 days after its last update. Free-form lead notes are redacted when that contact row is purged. PII-free campaign, response, disposition, and operational evidence may remain for audit, security, and aggregate business records.

SEMS may retain customer, property, payment, job, photo, and service records for up to 7 years, unless SEMS deletes them sooner or needs to keep them longer for legal, tax, accounting, insurance, dispute, chargeback, security, safety, fraud-prevention, or legitimate business-record purposes.

Records may include:

Some information may remain in backups, logs, tax records, accounting records, payment records, or legal records even after a deletion request.

9. Customer Privacy Requests

Customers may request access, correction, or deletion of personal information by contacting:

[email protected]

SEMS may ask for information needed to verify the request.

SEMS may deny or limit deletion requests when records are needed for:

Where privacy laws provide additional rights, SEMS will respond as required by applicable law.

10. Security

SEMS uses reasonable technical, administrative, and organizational safeguards to protect customer information.

These may include:

No website, app, database, payment system, email system, or transmission method is 100% secure. SEMS cannot guarantee absolute security.

Customers should avoid sending unnecessary sensitive information and should update property access codes when appropriate.

11. Third-Party Services and Links

SEMS may use third-party services to operate the website, app, payments, maps, storage, hosting, email, security, analytics, and service workflows.

Those third parties may have their own privacy policies, terms, security practices, and data practices.

SEMS is not responsible for the privacy practices of third-party websites, platforms, payment processors, map providers, email providers, or services that SEMS does not control.

12. Children’s Privacy

SEMS services, website, and app are not intended for children under 13.

SEMS does not knowingly collect personal information directly from children under 13. If SEMS learns that it has collected personal information directly from a child under 13 without appropriate consent, SEMS will take reasonable steps to delete that information.

13. Changes to This Privacy Policy

SEMS may update this Privacy Policy from time to time.

The version posted or provided at the time of use applies to that use. Continued use of SEMS services after an update means you accept the updated Privacy Policy.

14. Questions

Questions about this Privacy Policy may be sent to:

[email protected]

Customer Service Agreement Privacy Policy Website/App Terms of Use