SEMS Cleaning Co.
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Privacy Policy

Effective Date: June 22, 2026

This Privacy Policy explains how SEMS Cleaning Co., a trade name/DBA operated by SEMS Commerce LLC (“SEMS,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects information related to customers, prospective customers, properties, bookings, payments, and service requests.

This Privacy Policy applies to customer-facing use of SEMS, including our website, booking forms, quote requests, payment links, communications, and cleaning-related services.

This Privacy Policy does not fully cover cleaner, contractor, applicant, or worker privacy practices. SEMS may provide a separate cleaner or contractor privacy notice.

1. Contact Information

SEMS Cleaning Co. Operated by SEMS Commerce LLC
Website: semscleaning.com
Phone: (346) 240-8964
Email: [email protected]

2. Information We Collect

SEMS may collect information directly from you, automatically through our website or app, from service providers, from payment processors, from booking/calendar tools, or from communications related to your service.

A. Contact Information

We may collect:

B. Property and Service Information

We may collect information needed to quote, schedule, perform, document, and support cleaning services, including:

C. Access and Security Details

To complete services, SEMS may collect and store customer-provided access and property-entry information, including:

Customers should provide only the access information necessary for SEMS to complete the service.

D. Booking, Calendar, and Turnover Information

If you provide booking or calendar information, SEMS may process:

Customers should avoid sending unnecessary guest names, guest contact information, private guest messages, or sensitive guest information unless needed for the cleaning service.

E. Payment Information

SEMS uses third-party payment processors, such as Stripe, to process payments, payment links, invoices, saved payment methods, deposits, balances, approved add-ons, cancellation fees, no-access fees, and recurring charges.

SEMS does not store full card numbers.

SEMS may store or receive limited payment-related information, including:

If you save a payment method for future use, that payment method is stored and processed through Stripe or another payment provider, not directly by SEMS as a full card number.

F. Job Photos, Damage Photos, and Metadata

SEMS and assigned cleaners may take and upload photos or other documentation before, during, and after service.

These may include:

SEMS may intentionally retain original job, damage, access, before/after, and completion photos with metadata when available.

Photo metadata may include:

These records help SEMS document service completion, property condition, quality control, access issues, damage reports, disputes, customer support, and business records.

G. Communications

SEMS may collect records of communications with customers, including:

SEMS currently uses normal phone and text communications from the SEMS business number. If SEMS later uses a phone, SMS, or messaging service provider, that provider may process service-related communications.

H. Reviews, Feedback, and Testimonials

If you submit a review, testimonial, rating, survey response, or written feedback, SEMS may collect and use that information for service improvement, quality control, and marketing.

SEMS will not disclose private property access details, sensitive personal information, or private job photos without separate permission.

I. Website, App, Device, and Usage Information

When you use the SEMS website, app, booking forms, or payment flows, we or our service providers may collect:

J. Cookies, Local Storage, and Similar Technologies

SEMS may use cookies, local storage, session storage, device identifiers, or similar technologies for:

SEMS does not currently use separate advertising cookies, Meta/Facebook Pixel, TikTok Pixel, Google Ads tracking, or similar marketing pixels unless added later.

K. Customer Accounts

SEMS does not currently require customers to create accounts or log into a customer portal.

Customers may submit booking or quote forms, communicate with SEMS, and pay through payment links or similar payment flows.

If SEMS later offers customer accounts or portals, we may collect account-related information such as login information, saved properties, booking history, quote history, invoice history, and account preferences.

3. How We Use Information

SEMS may use collected information to:

4. Service-Related Communications and Marketing

SEMS may contact customers by text, phone, email, app notification, or other contact method for service-related reasons.

Service-related communications may include:

SEMS may send marketing or promotional messages only where permitted by law or with consent where required. Customers may opt out of marketing messages.

Opting out of marketing messages does not stop service-related messages needed to provide, bill, support, or document SEMS services.

5. How We Share Information

SEMS may share information only as needed to operate, provide, protect, improve, or support the business and services.

A. Assigned Cleaners and Service Providers

SEMS may share necessary property and service details with assigned cleaners, contractors, teams, subcontractors, or service providers so they can complete the job.

This may include:

Cleaners and assigned service providers should not receive unnecessary billing information, full payment details, or admin-only pricing notes.

B. Payment Providers

SEMS may share payment-related information with Stripe or another payment processor to process payments, store authorized payment methods, send invoices, issue receipts, process refunds, prevent fraud, and manage billing records.

C. Technology and Hosting Providers

SEMS may use service providers to host, secure, operate, store, and support the website, app, database, files, photos, communications, and business systems.

Current or planned service providers may include:

SEMS does not currently list Google Fonts as a third-party service because SEMS fonts are self-hosted.

D. Google Maps and Location Tools

If SEMS uses Google Maps or related location tools, Google may process address, map, location, device, or usage information according to Google’s own terms and privacy practices.

SEMS may use map/location functionality for:

E. Legal, Safety, Payment, and Compliance Purposes

SEMS may disclose information when needed for:

F. Business Transfers

If SEMS is involved in a sale, merger, financing, reorganization, asset transfer, acquisition, or similar business transaction, customer information and job records may be transferred as part of that transaction, subject to this Privacy Policy or a substantially similar policy.

6. No Sale of Personal Information

SEMS does not sell customer personal information.

SEMS does not sell sensitive personal information, including:

SEMS may share information with service providers, assigned cleaners, contractors, payment processors, hosting providers, security providers, map providers, and communication providers as needed to operate SEMS and provide services.

7. AI Tools and Automation

SEMS may use internal tools, automation, and service providers to operate the business, organize work, support customers, improve admin workflows, analyze support issues, review app bugs, or draft internal business communications.

SEMS does not intentionally use customer property access codes, payment information, or private job photos for AI training or public AI model training.

SEMS does not sell customer data for AI training.

8. Data Retention

SEMS may retain customer, property, payment, job, photo, and service records for up to 7 years, unless SEMS deletes them sooner or needs to keep them longer for legal, tax, accounting, insurance, dispute, chargeback, security, safety, fraud-prevention, or legitimate business-record purposes.

Records may include:

Some information may remain in backups, logs, tax records, accounting records, payment records, or legal records even after a deletion request.

9. Customer Privacy Requests

Customers may request access, correction, or deletion of personal information by contacting:

[email protected]

SEMS may ask for information needed to verify the request.

SEMS may deny or limit deletion requests when records are needed for:

Where privacy laws provide additional rights, SEMS will respond as required by applicable law.

10. Security

SEMS uses reasonable technical, administrative, and organizational safeguards to protect customer information.

These may include:

No website, app, database, payment system, email system, or transmission method is 100% secure. SEMS cannot guarantee absolute security.

Customers should avoid sending unnecessary sensitive information and should update property access codes when appropriate.

11. Third-Party Services and Links

SEMS may use third-party services to operate the website, app, payments, maps, storage, hosting, email, security, analytics, and service workflows.

Those third parties may have their own privacy policies, terms, security practices, and data practices.

SEMS is not responsible for the privacy practices of third-party websites, platforms, payment processors, map providers, email providers, or services that SEMS does not control.

12. Children’s Privacy

SEMS services, website, and app are not intended for children under 13.

SEMS does not knowingly collect personal information directly from children under 13. If SEMS learns that it has collected personal information directly from a child under 13 without appropriate consent, SEMS will take reasonable steps to delete that information.

13. Changes to This Privacy Policy

SEMS may update this Privacy Policy from time to time.

The version posted or provided at the time of use applies to that use. Continued use of SEMS services after an update means you accept the updated Privacy Policy.

14. Questions

Questions about this Privacy Policy may be sent to:

[email protected]

Customer Service Agreement Privacy Policy Website/App Terms of Use